German Collagen EX
How to Buy
Our Office in Asia Pacific
For sales enquiries, customers can visit our representative office for Asia Pacific, regional agents, wholesalers, distributors, and retailers.
Dotdot Asia Ltd
- Enquiry Hotline: +852 2838 7708
- Whatsapp:+852 6227 6040
- Email: [email protected]
- Business Hours:
- Monday to Friday 10:00am - 18:00pm
- Closed on Saturdays, Sundays and public holidays
Buy in Stores
Visit our stores / retailers across Hong Kong and shop for Dotdot products.
Tai Po
- Enquiry Hotline: +852 6227 6040
- Monday to Sunday, 11:00am-19:00pm
Sha Tin
- Enquiry Hotline: +852 6227 6040
- Monday to Sunday, 11:00am-19:00pm
Mong Kok
- Enquiry Hotline: +852 6227 6040
- Monday to Sunday, 11:00am-19:00pm
Tsuen Wan
- Enquiry Hotline: +852 6227 6040
- Monday to Sunday, 11:00am-19:00pm
2022 Events
The 57th Brands and Products Exhibition 丨Online Brands and Products Exhibition
Exhibition Date: December 9 - January 1, 2023 (24 days)
Exhibition time: 11:00am -21:00pm
Booth No.: 5A11 (Near the Aftermath Stage)
Enquiries: 6227 6040
Exhibition address: Victoria Park, Causeway Bay
Scan to get $50 coupon code
Major exhibition locations in 2023
Event Offers
IN 2023, THE EXHIBITION WILL HOLD 5 EVENTS AND THERE WILL BE ONLINE POP-UP OFFERS, PLEASE SCAN THE QR CODE TO GET THE $50 COUPON CODE AND EXHIBITION INFORMATION NOTIFICATION!
Scan to get $50 coupon code
-
Family Package 20 Get 5 Free for 25 Boxes for an additional $100
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Multiplayer set 40 get 11 free for a total of 51 boxes, plus $200 off
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VIP 100 GET 30 FREE FOR A TOTAL OF 130 BOXES, PLUS $800 OFF
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Details of additional discounts will be announced 2 days before the opening of the trade show.
Buy 10 Get 2 FREE (Total 12 Boxes) + extra gift
Get 1 FREE Glacier Spray if spending over $5500 or aboe
Buy 20 Get 5 FREE (Total 25 Boxes) + extra gift
Details of extra gifts will be announced 2 days before the opening of the trade show.
FREE local delivery for any purchases that total HK$500 or more. We can send to your residential address or SF smart pick-up cabinet.
FREE international shipping for any purchases that total HK$5000 or more.
NEW! Multi-point delivery service (only available for local delivery)
"Buy Together, Save More"
Buy 20 Get 5 FREE (Total 25 Boxes) l (included 2 deliveries)
Buy 40 Get 11 FREE (Total 51 Boxes) l (included 3 deliveries)
Buy 100 Get 30 FREE (Total 130 Boxes) l (included 6 deliveries)
- VIP Kit - Buy 100 Get 30 FREE (Total 130 Boxes)
- You can exchange what you brought for another product. (Except Liquid Silicon)
- Depositary Available
- Get the latest delivery status for each shipment
- 6 FREE deliveries included
During the exhibition period, get the special deals via phone / Whatsapp / WeChat / Facebook / Online Flash Sales / mobile app.
Please visit our booth / Facebook page / WeChat to learn more about the latest offers.
10th Food Carnival 2023
Exhibition Date: October 28 - November 5, 2023 (9
TDC Food Expo 2023
Exhibition Date: August 17-21, 2023 (5 days) Exhibition
| of the 2023 Macao Brands and Products Fair plan
Exhibition Date: April 7-10, 2023 (4 days) Exhibition
Easter 丨Online pop-up deals 2023
Exhibition Date: Easter 2023丨April 7-10 (4
The 57th Brands and Products Exhibition 丨Online Brands and Products Exhibition
Exhibition Date: December 9-January 1, 2023 (24 days)
- Online shopping
Buy via Whatsapp, phone or mobile app
Buy via Whatsapp
FREE Shipping: Self pick-up or door-to-door delivery
+852 6227 6040
Order by phone
Enquiry and Quick Order
+852 6227-6040
Order by Mobile Apps - Shop Anytime, Anywhere
(Coming Soon in Mid 2022)
Shipping Offers
- Hong Kong
SF Express self-pickup l Door-to-door pickup
Self-pick up at 1800 SF service points
● Delivery time Monday to Saturday
(Closed on Sundays and Public Holidays)
● Delivery time 10:00 am - 18:00 pm
● Standby: You can request telephone notification before delivery
● Self-pickup service 丨SF will have SMS message prompt pickup notification
● For local orders of less than $500, HK$50 shipping fee will be charged
(In remote areas, HKD50.0 freight is charged to Sai Kung, outlying islands, Ma Wan, borders, and machines)
● There will be a courier number notification after shipment for follow-up
(NEW) Day-definite Express Delivery by GOGOVAN
Buy for delivery | Only for Hong Kong
FREE day-definite Express Delivery by GOGOVAN for any purchases that total HK$10,000 or more.
(For orders placed by 2:00 pm. This service is not available for remote areas like Tung Chung, Airport, and Outlying Islands)
*GOGOX - Send notification once the parcel is received and delivered
- Macau
● Orders under HK$5000 are subject to HK$200 shipping fee, Hongkong Post - Express Express Express Delivery Service, postage package below 2KG weight and 1 time delivery.
● Delivery time: 3-7 working days to the door in Macao (if the delivery service is affected by the epidemic, there will be some delays.) Thank you for your understanding).
● Remarks: The recipient needs to fill in the name "Chinese full name"
● There will be a courier number notification after shipment, which is convenient for follow-up
● Guests receive a piece to inform us
● If the shipment is inspected at the customs gate, the regional tariff is subject to payment, and the tax is handled and paid by the purchaser.
● If the shipment is in the customs inspection, it is required to return to the sender, the delivery is only packaged once, the guest requires to pay the freight, tax and administrative fees for the re-identification and delivery, and the freight needs to be notified by the quotation.
Return Suggestion: Guests can handle the delivery themselves.
● In order to cooperate with the local customs clearance policy adjustment from time to time, the sender can choose the appropriate courier company to send without further notice.
- China
● Orders under HK$5000 are subject to HK$200 shipping fee, Hongkong Post - Express Express Express Delivery Service, postage package below 3KG weight and 1 time delivery.
● Delivery time: 5-12 working days in China (if the delivery service is affected by the epidemic, there will be some delays.) Thank you for your understanding).
● Recipients need to fill in their full name (real-name registration and mobile phone number registration has the same name)
● There will be a courier number notification after shipment for follow-up
● Notify us of the receipt
● If you need help with shipping and taxes, you can contact star members to help purchase
Shipping FAQ:
● Track your items in China Post Website. Enter your tracking number.
● Track and Trace: https://bit.ly/2KoXown
Hongkong Post
Track and Trace: https://bit.ly/2Kg4aVk
Cross-border Delivery: customs clearance is necessary before the shipment can be processed. The buyer must provide the ID number of the recipient, and 10% additional import duties may have to be paid for direct shipment.
● If the parcel has been detained by customs, buyers must pay the relevant customs clearance, or all other required service fees before shipment can be delivered.
● If the parcel has been detained by customs and returned to the sender, all additional return postage as well as charges for taxes and handling must be provided by the buyer. Quotations for return shipping fees must be submitted by buyers to manage a return.
● To cope with the changing of customs clearance procedures, the sender will choose the appropriate courier without giving prior notice.
- Asia
Regions available:
Taiwan 
Japan 
Korea 
Malaysia 
Singapore 
Indonesia 
Thailand 
Vietnam 
Philippines
● Orders under HK$5000 are subject to HK$300 shipping fee, Hongkong Post Express Express Delivery Service, postage pack under 3KG weight and 1 delivery.
● Delivery time: 4-10 working days to the door in Asia (if the delivery service is affected by the epidemic, there will be a delay.) Thank you for your understanding).
● Recipients need to fill in their full name (real-name registration)
● There will be a courier number notification after shipment for follow-up
● Notify us of the receipt
Shipping FAQ:
● Track your items in Hongkong Post Website. Enter your tracking number: https://bit.ly/2Kg4aVk
● If the parcel has been detained by customs, buyers must pay the relevant customs clearance, or all other required service fees before shipment can be delivered. Track your items in FedEx Malaysia: https://bit.ly/382jgpJ
● If the parcel has been detained by customs, buyers must pay the relevant customs clearance, or all other required service fees before shipment can be delivered. Quotations for return shipping fees must be submitted by buyers.
● We suggest buyers managing their own return.
● To cope with the changing of customs clearance procedures, the sender will choose the appropriate courier without giving prior notice.
- Oceania
Regions available:
New Zealand 
Australia
● Orders under HK$5000 are subject to HK$200 shipping fee, Hongkong Post - Express Express Delivery Service, postage package below 3KG weight.
● Delivery time: 5-10 working days to the door in Oceania (if the delivery service is affected by the epidemic, there will be a delay.) Thank you for your understanding).
● Recipients need to fill in their full name (real-name registration)
● There will be a courier number notification after shipment for follow-up
● Notify us of the receipt
Shipping FAQ:
Hongkong Post
Track and Trace: https://bit.ly/2Kg4aVk
● If the parcel has been detained by customs, buyers must pay the relevant customs clearance, or all other required service fees before shipment can be delivered.
- Europe
Regions available:
United Kingdom 
France 
Germany 
Belgium 
Switzerland 
Netherlands 
Sweden 
Luxembourg 
Austria 
Norway 
Greece 
Iceland 
Poland 
Turkey
● Orders under HK$5000 are subject to HK$200 shipping fee, Hongkong Post - Express Express Delivery Service, postage package below 3KG weight.
● Delivery time: 5-10 working days to the door in Europe (if the delivery service is affected by the epidemic, there will be a delay.) Thank you for your understanding).
● Recipients need to fill in their full name (real-name registration)
● There will be a courier number notification after shipment for follow-up
● Notify us of the receipt
Shipping FAQ:
Hongkong Post
Track and Trace: https://bit.ly/2Kg4aVk
● If the parcel has been detained by customs, buyers must pay the relevant customs clearance, or all other required service fees before shipment can be delivered.
- US & Canada
Regions available:
United States 
Canada
● Orders under HK$5000 are subject to HK$200 shipping fee, Hongkong Post - Express Express Express Delivery Service, postage package below 3KG weight and 1 time delivery.
● Delivery time: 5-10 working days to the door in the United States and Canada (if the delivery service is affected by the epidemic, there will be a delay.) Thank you for your understanding).
● Recipients need to fill in their full name (real-name registration)
● There will be a courier number notification after shipment for follow-up
● Notify us of the receipt
Shipping FAQ:
Hongkong Post
Tracked Shipping: https://bit.ly/2Kg4aVk
● If the shipment is inspected at the customs gate, the regional tariff is subject to payment, and the tax is handled and paid by the purchaser.
FedEx Track shipping: https://bit.ly/382jgpJ
● If the shipment is in the customs inspection, it is required to return to the sender, the delivery is only packaged once, the guest requires to pay the freight, tax and administrative fees for the re-identification and delivery, and the freight needs to be notified by the quotation.
● Return Suggestion: Guests can handle the delivery by themselves.
● In order to cooperate with the local customs clearance policy adjustment from time to time, the sender can choose the appropriate courier company to send or send in batches without further notice.
Special Offers
- Only applicable to
- Online shopping
- Order by phone
- Buy via Whatsapp
- Mobile App (starting 2022)
- Only applicable to
- Online shopping
- Order by phone
- Buy via Whatsapp
- Mobile App (starting 2022)
HK$100 off upon spending HK$5,000 or above. Only applicable to online purchase or order via phone / whatsapp / mobile app.
- $100 off upon spending $5,000
- $200 off upon spending $10,000
- $400 off upon spending $20,000
- $600 off upon purchase of $30,000
- $800 off upon purchase of $40,000
HK$10 discount for any eWallet spending of HK$3,000 or above
** The offer is limited to official website orders only **
- Faster Payment System (FPS)
- Payme
- Alipay (China / Hong Kong)
- WeChat Pay (China / Hong Kong)
HK$10 discount upon spending HK$3,000 or above when choosing self-picking up at any SF smart cabinet
https://htm.sf-express.com/hk/tc/other_services/intelligent_cabinet/marketing_services/
Purchase an eligible product and redeem selected items or share the offer with friends. Maximum 3 boxes per purchase.
Purchase of $3,000 or above
● Glacier Spray (1 Box); redemption price $139丨Saving $54
Purchase of $5,000 or above
● Glacier Spray (1 Box); redemption price $128丨Saving $54
● German Marks (1 Box); redemption price $380丨Saving $150
Purchase of $10,000 or above
● Glacier Spray (1 Box); redemption price $128丨Saving $54
● German Marks (1 Box); redemption price $380丨Saving $150
● German Collagen EX (1 Box); redemption price $480丨Saving $100
Deadline: June 30, 2022
Registration:https://www.hsbc.com.hk/zh-hk/credit-cards/apply/
Call HSBC on 2233 3777
Browse www.hsbc.com.hk/credit-cards
The offer is limited to official website ordering
Purchases of more than HK$10,000 are entitled to 12-month interest-free installment for selected HSBC or Standard Chartered Bank credit cards.
Member Benefits
Benefit 1
Join the membership and get a $50 coupon upon purchase of $1,500 or above. Each phone number or email is entitled to this offer once only.
SMS/email offer code notification will be received upon registration. Please use within 7 days.
Benefit 2
The positive review offer "2 Rewards" is limited to the users who purchased dotdot products.
-
1st Reward: Get $100 Coupon = 20,000 Reward Points for Sharing Your Experience
-
2nd Reward: Thanks for the caring support. For each positive review, dotdot will donate $5, for the caring charitable fund.
You will receive the $100 Coupon = 20,000 Reward Points via SMS / email after we have confirmed your review.
Benefit 3
Join the membership at mobile app and get a $100 coupon upon purchase of $3,000 or above.
Offer is limited to one offer per registered phone/email
Successful registrants will receive the coupon code via SMS / email.
Please use within 7 days.
Benefit 4
Take a short video to share your experience and post it to the Facebook page "Membership Birthday Group" or whatspp +852 9462-6554 in order to get sharing offer of $200 coupon
- The Aim: With users sharing their experience, it helps to reiterate what's important of our mission for promoting health and happiness in the commumnity.
- Selected members who took a video will receive a Birthday Party Reward.
Duration of video: 1-2 minutes
1. Share how you felt about having painful feet, and how you enjoy life after recovery.
2. How long does the pain last?
3. What kinds of treatment have you tried?
4. Why choose dotdot?
Benefit 5
📍 IG：dotdot368
https://bit.ly/3aG9YRL
Find a $100 discount code from the scavenger hunt video. Follow us and share via IG.
Benefit 6
- Scan the QR code on the receipt and leave a review, you will get a coupon of $50 to use within 7 days. This offer is only applicable to purchase of $1,500 or above.
- By taking part in the survey, you are playing an important role in our dedication to improving the quality of dotdot service.
Benefit 7
- Add your birth date to your member profile, and you will receive $100 Red Packet coupon code 7 days before your birthday! This offer is only applicable to purchase of $3,000 or above
Membership Points
Earn Points | Level | Invitation Reward
Basic Membership
Star Membership
Membership Terms and Conditions
FREE Registration
Sign up for $50 discount
Achieve 2 of the following
1- Purchase accumulation of $15,000
2- Successfully invited 3 friends to buy
3- Positive feedback sharing
Performance Rewards
Performance points are calculated
The reserve point is $1 =1 cent
With 200 points = $1
Use the grade point ratio of 200:1
Positive reviews
Must be filled in the praise 1 time
Star Reward: 20,000 points = $100
Membership Points
Registration is free
Register for a $50 discount
Any product purchased from dotdot will enjoy merit points
Successful invitation rewards
Calculation method :
Calculation Method: Invited new customers purchase $5000 = 5000 GPs
Inviter Reward 10% Reward Score Rebate = 500 Achievement Points, each time you buy, each prize
Members-Only Benefits
Thankful days
Lunar New Year, Easter, Mother's Day, Father's Day, Mid-Autumn Festival
Member Shopping Spree (2 Times Each Year)
- August | TDC Food Expo
- December | HKBPE
Shipping Offers
FREE shipping | Local Delivery in Hong Kong
Multi-point Delivery
Same-day Delivery
Cross-border preferential l China
Shipping to China is exempt from 2 cross-border tax benefits
Birthday Offer
$100 Birthday Offer
$200 Birthday Offer
Membership Performance Points Terms and Conditions
- Performance points are calculated
2. Any product purchased by dotdot will enjoy performance points
The reserve point is $1 =1 cent
With 200 points = $1
3. Use the grade point ratio 200:1
20,000 points = HKD 100 yuan
4. THE EXCHANGE SETTLEMENT STANDARD IS HKD/HKD
5. Please note that the performance points terms are subject to change without prior notice 🙏
- Use of grade points
2. The use of points is limited to dotdot: It can be used when purchasing an official website, a specialty store, an exhibition, a phone or a Whatapps
3. Points period: When the points are not used within 1 year, there will be an email notification for use within the last 30 days and 7 days, after the period of time the points system will automatically clear zero, the member has agreed at the time of registration, avoid recourse, please forgive me.
- Membership levels
1. Basic Membership
1. Membership registration: New guests will become dotdot basic members by registering their mobile phone numbers and start buying happily
2. New customers register online for $50 and get $50 instantly to become dotdot basic members
3. Any product purchased by dotdot will enjoy merit points
The reserve point is $1 =1 cent
With 200 points = $1
The performance score ratio was 200:1
2. Star Membership
Upgrade terms, to meet the following 2 requirements
1. Successful invitation rewards
- Please fill in the member phone number of the inviter when purchasing
Rewards: 10% rebate for each successful inviter
Calculation method: New customers buy $5000 = 5000 GDs
Inviter Reward 10% Reward Score Rebate = 500 Achievement Points, each time you buy, each prize
2. Positive reviews
Must be filled in the praise 1 time
Star Award: 20,000 performance points = $100
3. Purchases accumulate over $15,000
4.2 years of point retention period
5. Shipment to China is exempt from 2 cross-border tax concessions
3.VIP
VIP Terms
Must buy 100 boxes and get 30 free or
-Successfully invited 20 new friends
VIP Rewards
- One-time reserved price usage
Example: The VIP price in 2021 is HKD$598, and the next 2023 can be used to buy HKD598 at the old price
- Points are retained permanently and will not be affected by clearing points
-Free storage service
-6 free shipping (Hong Kong local) or
-3 free shipping to other (overseas countries)
-Interest-free installments are available
- Successful invitation rewards
- Please fill in the member phone number of the inviter when purchasing
Rewards: 10% rebate for each successful inviter
Calculation method: New customers buy $5000 = 5000 GDs
Inviter Reward 10% Reward Score Rebate = 500 Achievement Points, each time you buy, each prize
Successfully invited 3 people and upgraded to a star member
When purchasing, new customers should fill in the member phone number of the inviter, successfully invite 3 friends, and there will be a star member notification after review
SUCCESSFULLY INVITED 20 BITS, UPGRADE VIP
- How much do I pay for shipping?
Shipping instructions
- Hong Kong
FREE local delivery for any purchases that total HK$500 or more. (An extra fee of HK$50 will be charged on each order delivered to remote areas, outlying islands, Ma Wan, Frontier Closed Area and the Airport)
For orders less than HK$500, the delivery fee is HK$50 per order.
Delivery Time: 1-3 working days
- Macau
FREE Shipping for any purchases that total HK$5000 or more. For orders less than HK$5000, the delivery fee is HK$200 per order.
Delivery Time: 3-7 working days
- China
FREE Shipping within China for any purchases that total HK$5000 or more. For orders less than HK$5000, the delivery fee is HK$200 per order.
Delivery Time: 5-14 working days
- Asia
- Taiwan
- Japan
- Korea
- Malaysia
- Singapore
- Indonesia
- Thailand
- Vietnam
- Philippines
FREE Shipping for any purchases that total HK$5000 or more. For orders less than HK$5000, the delivery fee is HK$300 per order.
Delivery Time: 5-14 working days
- Oceania
- New Zealand
- Australia
FREE Shipping for any purchases that total HK$5000 or more. For orders less than HK$5000, the delivery fee is HK$350 per order.
Delivery Time: 7-14 working days
- Europe
- United Kingdom
- France
- Germany
- Belgium
- Switzerland
- Netherlands
- Sweden
- Luxembourg
- Austria
- Norway
- Greece
FREE Shipping for any purchases that total HK$5000 or more. For orders less than HK$5000, the delivery fee is HK$350 per order.
Delivery Time: 7-14 working days
-
America and Canada
or Others
- United States
- Canada
FREE Shipping for any purchases that total HK$5000 or more. For orders less than HK$5000, the delivery fee is HK$400 per order.
Delivery Time: 7-14 working days
To ensure the most efficient delivery, the HongKong Post-Express Express Delivery Service is used, within the maximum 3Kg of the postage package, and additional application notice will be issued beyond the maximum. (Overseas guests must fill in their "full name" for easy customs clearance)
- Can I return a product? How do I return it?
You can return the product within 7 days from the date of purchase. Terms and conditions apply.
Returnable
1. Product is delivered in defective/damaged condition
2. New and unused product
Non Returnable
Products that are already used or opened.
Returns Procedure: For Online Order
1.
Provide the valid original receipt within 7 days from the date of purchase.
2.
Attach a photo of the returned product in Remarks.
3.
Ship the returned item(s) to the specified address
* Buyers have to pay the return postage costs
4.
Returned item(s) arrives at our office. Refunds will be arranged after we have checked if the item(s) fulfills the conditions under our return policies.
5.
Only one refund request can be made per each order. Please return the goods within 7 days from the date of receipt.
Returns Procedure: For purchases made at stores
1.
If you made purchases on a third-party platform, please return the item(s) to the supermarket or retail counter within 7 days from the date of purchase.
2.
Send us a photo of the returned product in Remarks.
3.
Please fill out the return slip, providing name, contact number, as well as reason for returning to help us make improvements in our service and products.
4.
Only one refund request can be made per each order.
- Will I get a delivery notice?
Yes you will!
We provide automatic notifications to you via email or text message when shipments are picked up and delivered.
- What is the difference between Offers and Benefits?
- Online Shopping
Special Offers
Reward Points is only applicable to online purchases, and applies automatically at checkout and on cart.
Benefits
Benefits are obtained through sharing, registration and subscribing. Suitable to different purchasing approaches.
- Duties and Taxes
- Duties and taxes must be settled by buyers before shipment can be delivered.
- To avoid detention of goods by customs, customers from China, Taiwan and Macau must fill in the consignee's full name in Chinese.
- To avoid detention of goods by customs, oversea customers must fill in the consignee's full name in English.
- If the parcel has been detained by customs, buyers must pay the relevant customs clearance, or all other required service fees before shipment can be delivered.
- If the parcel has been detained by customs and returned to the sender, all additional return postage as well as charges for taxes and handling must be provided by the buyer. Quotations for return shipping fees must be submitted by buyers to manage a return.
We suggest buyers managing their own return. - To cope with the changing of customs clearance procedures, the sender will choose the appropriate courier without giving prior notice.
- Anything else that I should pay attention to?
Disclaimer
-
The information (including ingredients, translated academic documents, clinical reports and health news) provided in this web site is for reference only.
-
The information contained in this site does not endorse a vendor, product or service, or to criticize other brands.
-
Individuals should consult their own doctors for any medical condition that they may have, rather than relying on the information provided in this web site.
-
This product is not intended to diagnose, treat, cure, or prevent any disease.
- Product effectiveness may vary depending on a person's physique. Give your body the time it needs to absorb nutrient supplements properly.
German Collagen 1 box/20 packs had a total of 112 reviews
Pauline Chan (Purchased) –
2 years ago, due to work, sprained the inside of the spleen, tried iron punch, acupuncture, shock wave, etc., until half a year ago on Facebook saw dotdot products, put the heart to try, eat left a month to get up The spleen has been painful, I make and stretch again, so I have been keeping food, thank you dotdot
dotdot-Customer- –
Knees feel much better after 4 months.